- Module 1: Introduction to ISO 9001
- What is a Quality Management System (QMS)
- Purpose, Scope & Application of ISO 9001 2015
- Benefits of ISO 9001 2015
- Structure & Key Terms in ISO 9001 2015
- Module 2: Key Concepts of ISO 9001
- Risk Based Thinking (RBT)
- Process Based Approach
- Plan Do Check Act (PDCA) Cycle
- Module 3: Principles of Quality Management
- Quality Management Principles
- QMP 1: Customer Focus
- QMP 2: Leadership
- QMP 3: Engagement of People
- QMP 4: Process Approach
- QMP 5: Improvement
- QMP 6: Evidence-based Decision Making
- QMP 7: Relationship Management
- Module 4: Context of the Organization
- Clause 4.1 Context of the Organization
- Idea of Currency
- Clause 4.2 Needs and Expectations of Interested Parties
- Clause 4.3 Scope of the QMS
- Clause 4.4 QMS and its Processes
- Module 5: Leadership & Planning
- Clause 5.1 Leadership and Commitment
- Clause 5.1.2 Customer Focus
- Clause 5.2 Establishing the Quality Policy Requirements
- Clause 5.2.2 Communicating the Quality Policy Requirements
- Clause 5.3 Organizational Roles, Responsibilities and Authorities
- Overview of Clause 6 Planning including Clauses 6.1, 6.2 & 6.3
- Module 6: Support
- Clause 7.1 Resources
- Clause 7.2 Competence
- Clause 7.3 Awareness
- Clause 7.4 Communications
- Clause 7.5 Documented Information Requirements
- Module 7: Operation
- Clause 8.1 Operational Planning and Control
- Clause 8.2 Requirements for Products and Services
- Clause 8.3 Design and Development of Products and Services
- Clause 8.4 External Providers
- Clause 8.5 Production and Service Provision
- Clause 8.6 Release of Products and Services
- Clause 8.7 Control of Non-Conforming Outputs
- Module 8: Performance & Improvement
- Clause 9.1 Monitoring, Measurement, Analysis and Evaluation
- Clause 9.2 Internal Audit Requirements
- Clause 9.3 Management Review
- Clause 10.1 Improvement
- Clause 10.2 Non-conformity and Corrective Actions
- Clause 10.3 Continual Improvement
On completion, successful Learners will have the knowledge needed to:
- Explain the purpose of a quality management system, of quality management systems standards, and the business benefits of improved performance of the quality management system
- Outline the structure and content of ISO 9001 and its relationship with ISO 9000
- Explain the specific quality management-related requirements of ISO 9001
In order to successfully complete this course, each Learner will need to:
- Complete all eLearning modules and obtain 70% or higher in the final assessment (MCQ-based)
Upon registering for this course, each Learner will have 90-days of eLearning access to complete the course, including final assessment.
Recommended Prior Learning
Before completing this course, it is recommended that each Learner should have an understanding of the following:
- The Plan, Do, Check, Act (PDCA) cycle
- The core elements of a management system and the interrelationship between top management responsibility, policy, objectives, planning, implementation, measurement, review and continual improvement.
- The fundamental concepts and the seven quality management principles (see ISO 9000)
- The relationship between quality management and customer satisfaction
Quality Management Terms and Definitions
- The commonly used quality management terms and definitions (see ISO 9000).
Each participant should have a printed (hard) copy of the standard to reference while completing this course. This is not provided by Comply Guru and without it, this course will be very challenging to complete successfully.
There are recommended requirements for each Learner in wishing to complete any of our eLearning modules. In our experience, Workplace IT environments’ internal configurations and available software can vary (new or old), and there may be various limitations or other restrictions in place, and as such, the functionality of any Learning Management System (LMS) may be impacted, restricted and may not perform well.
Click here to read the full technology requirements.
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